Frequently Asked Questions

How do I place an order?

You can place an order by calling us or emailing us and we’ll get right back to you. Call 0800 064 0204 or email info@legastat.co.uk.

Does Legastat prepare House of Lords bundles?

We are very experienced in preparing bundles for the House of Lords. We are fully aware of the rules and can advise you if you have any queries.

What is FTP and how can it help me?

FTP (File Transfer Protocol) is a service for sending large amounts of data via the internet securely. If you need to send us files in this way please call David Collings on 020 7242 1045 who will set up the FTP account for you.

What is an e-bible and how is used?

An E-bible is a collection of scanned documents organised by an index just like a book. It helps you find relevant sections very quickly on-screen.

How do I set up an account with Legastat?

When you place your first order we’ll send you an account form to complete. Alternatively, you can fill in our New Account Form.

What is covered by free delivery?

We offer free collection and delivery within the City or a 2 mile radius from either of our offices.

How can I find out the progress of my job?

Our Production Managers will keep you up to date on your job. For very large orders, we will assign a dedicated Project Manager to keep you informed right through the production and delivery process.

Can you print .dwg (drawing files)?

We can print virtually any type of file. We can either print them straight to paper or convert them to a standard image format such as .tiff, .jpg or .pdf.

Can you guarantee that my job will be produced to my requirements?

Along with many years of experience we are ISO 9001:2008 certified and we have bespoke order tracking systems in place. We also have BIP 0008 compliance for scanning.

When will I receive an invoice for my job?

We can invoice you monthly, weekly, daily or by job depending on your preference.

What is OCR and what are its benefits?

OCR (Optical Character Recognition) is software that can recognise text in scanned documents and convert it to text that can be edited. This makes scanned documents much easier to search. This also reduces the need to retrieve hard copies of documents. We are BIP0008 compliant for scanned documents, so there is an audit trail directly traceable back to the hard copy which means there is no need for paper copies in court. By storing your archived paper documents offsite and keeping your electronic documents stored within a Document Management System you will save time and space.

Who do I contact if I have a problem?

Your main point of contact will be the Production Manager or Project Manager.

What makes Legastat different from other document services providers?

We are the longest-established document providers in Central London. Our client base includes over 600 law firms. We are a one stop shop, combining knowledge, flexibility and very competitive pricing making us the provider of choice for any size law firm or corporate entity.